Refund policy
Returns & Refunds Policy
Last updated: October 15, 2026
Thank you for shopping with BLAIVOR.
We are committed to providing a fair, transparent, and hassle-free shopping experience.
This Returns & Refunds Policy explains how to request a return, obtain a refund, cancel an order, or report an issue with a product purchased from our store.
We offer a 14-day return policy. If you are not satisfied with your purchase or simply change your mind, you may request a return within 14 days of receiving your order.
In certain circumstances, we may offer a refund without requiring you to return the product.
Nothing in this policy limits or excludes any mandatory consumer rights under applicable law.
1. Our 14-Day Return Policy
You have 14 days from the date of delivery to request a return.
For voluntary returns, products should:
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Be unused and in their original condition.
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Be free from damage caused by misuse or improper handling.
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Include all original accessories and components.
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Be returned with their original packaging where reasonably possible.
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Be accompanied by proof of purchase or an order number.
These conditions apply to our voluntary return policy and do not restrict statutory withdrawal rights or legal remedies for defective or non-conforming products.
2. How to Request a Return
To request a return, please contact our customer support team at:
Email: contact.blaivor@gmail.com
Please include:
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Your order number.
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The email address associated with your purchase.
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A brief description of your request.
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Photographs or videos if your product is damaged, defective, or incorrect, where reasonably available.
Our support team will review your request and explain the available options.
Depending on the circumstances, we may:
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Provide instructions for returning the product.
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Offer a replacement or another appropriate solution.
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Approve a refund without requiring the product to be returned.
Please contact us before sending any product back. Return destinations may vary depending on the product and fulfillment location.
Contacting us through our support process does not restrict your ability to exercise statutory rights through any legally valid method.
3. Refunds Without Returning the Product
At BLAIVOR, we understand that returning certain products can be inconvenient or disproportionately expensive.
In selected cases, we may offer a full or partial refund without requiring you to return the item.
This option may be offered when:
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The cost of return shipping is disproportionate to the product's value.
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The product arrives damaged or defective.
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An incorrect item has been delivered.
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Another circumstance makes a return unnecessary or impractical.
Refunds without returns are considered individually and are not guaranteed for every request.
If we approve a refund without a return, we will confirm this to you in writing. You will not be required to ship the product back.
This discretionary option does not replace or restrict any refund, replacement, repair, or withdrawal rights guaranteed by applicable law.
4. Return Shipping Costs
For voluntary returns due to a change of mind or personal preference, customers are generally responsible for the direct cost of return shipping, unless BLAIVOR agrees otherwise or applicable law requires a different arrangement.
Return shipping costs may vary depending on the destination, carrier, product, and return location.
BLAIVOR does not charge restocking fees.
Where a return is required because a product is defective, damaged, incorrect, or otherwise non-conforming, we will cover the necessary costs to the extent required by applicable law.
If we approve a refund without requiring a return, no return shipping will be necessary.
For consumers exercising statutory withdrawal rights, any responsibility for direct return shipping costs applies only where legally permitted and where the required pre-contract information has been provided.
5. Damaged, Defective, or Incorrect Products
Please inspect your order upon delivery.
If you receive a product that is damaged, defective, incomplete, or different from what you ordered, contact us at:
Please provide your order number, a description of the issue, and any supporting photographs or videos reasonably available.
Depending on the circumstances and applicable law, we may offer:
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A replacement product.
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A repair, where appropriate.
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A full or partial refund.
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A refund without requiring the product to be returned.
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Another remedy required by applicable consumer protection laws.
We may request reasonable supporting information to investigate the issue.
Customers will not be charged for remedies that applicable law requires us to provide free of charge.
There is no requirement to report a defect within our voluntary 14-day return period where longer statutory rights apply.
6. Refund Processing
Approved refunds will normally be issued to the original payment method unless otherwise agreed or required by law.
For voluntary returns outside statutory withdrawal rights, we aim to process refunds within 5–10 business days after receiving and inspecting the returned item, or after confirming that a return is not required.
Your bank, card issuer, or payment provider may require additional time to make the funds available.
Where applicable law establishes a mandatory refund deadline, that deadline takes precedence over our standard processing time.
7. Order Cancellations
If you wish to cancel or modify your order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate your request before the order is dispatched.
Once an order has entered fulfillment or has been shipped, we may be unable to stop the shipment or make changes.
However, this does not affect any applicable statutory right of withdrawal or other mandatory consumer rights.
8. European Union and European Economic Area — Right of Withdrawal
Consumers protected by European Union or European Economic Area consumer protection laws have a statutory right to withdraw from eligible distance sales contracts without providing a reason.
Withdrawal Period
The withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, receive the goods.
If an order contains multiple goods delivered separately, the withdrawal period generally begins when the final item is received.
Applicable national rules concerning the calculation or extension of the withdrawal period will apply.
Exercising Your Right of Withdrawal
To exercise your right of withdrawal, you must inform BLAIVOR of your decision through an unequivocal statement before the withdrawal period expires.
You may do so by emailing:
You may also use the model withdrawal form in Section 13 or an electronic withdrawal function provided on our website where applicable.
You do not need to provide a reason for your decision.
Returning Products After Withdrawal
After communicating your withdrawal, you must return the goods without undue delay and no later than 14 days after notifying us of your decision, unless BLAIVOR agrees that the goods do not need to be returned.
We will provide the appropriate return instructions.
Unless we agree to cover the cost or applicable law requires otherwise, you are responsible for the direct cost of returning the goods, provided that you were properly informed of this obligation before purchase.
You are responsible only for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.
Refunds Following Withdrawal
If you validly withdraw from an eligible purchase, we will reimburse all payments received from you, including the cost of the least expensive standard delivery method offered, where applicable.
Additional delivery costs resulting from your choice of a more expensive shipping method are not refundable unless required by law.
We will reimburse you without undue delay and no later than 14 days after being informed of your withdrawal decision.
For contracts involving goods, we may withhold reimbursement until we receive the returned goods or you provide evidence of having sent them back, whichever occurs first, where permitted by law.
Refunds will be made using the original payment method unless you expressly agree otherwise. You will not incur fees as a result of the reimbursement.
Where BLAIVOR expressly confirms that a return is not required, you may keep the product and the reimbursement will not depend on returning it.
9. Exceptions to the Right of Withdrawal
Certain products may be excluded from the statutory right of withdrawal where applicable law expressly permits an exception.
Examples may include:
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Goods made to the customer's specifications or clearly personalized.
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Goods that deteriorate or expire rapidly.
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Sealed goods unsuitable for return due to health protection or hygiene reasons, where the seal has been removed after delivery and the legal conditions for the exception are met.
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Other products or transactions expressly excluded under applicable consumer protection laws.
Exceptions apply only where legally justified.
Opening ordinary product packaging does not automatically remove a consumer's statutory withdrawal rights.
These exceptions do not affect legal remedies for defective, damaged, or non-conforming products.
10. European Union and European Economic Area — Legal Guarantee of Conformity
Consumers protected by EU or EEA consumer laws benefit from mandatory legal protections concerning defective or non-conforming goods.
Under EU rules, consumers generally benefit from a minimum two-year legal guarantee of conformity, subject to applicable national laws and any longer mandatory protection periods.
If a product is defective, does not match its description, or otherwise fails to conform to the sales contract, you may be entitled to:
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Repair.
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Replacement.
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An appropriate price reduction.
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Termination of the contract and a refund, where the applicable legal conditions are met.
The appropriate remedy depends on the circumstances and applicable law.
Where required by law, these remedies will be provided free of charge, including necessary shipping costs.
Our voluntary 14-day return policy does not replace, shorten, or restrict these statutory rights.
11. Lost, Missing, or Undelivered Orders
If your order has not arrived within the estimated delivery period, please contact:
We will investigate the shipment with our fulfillment and delivery partners.
If an order is confirmed lost or cannot be delivered, we will provide an appropriate resolution, including a replacement or refund where required by applicable law.
The risk of loss or damage remains with BLAIVOR until it legally passes to the customer.
12. Exchanges
If you receive a defective, damaged, or incorrect product, please contact us to arrange an appropriate solution.
Exchanges requested due to personal preference depend on product availability and return eligibility.
If a direct exchange is unavailable, you may return an eligible product and place a new order.
Nothing in this section restricts any statutory rights to repair, replacement, or other legally required remedies.
13. Model Withdrawal Form — EU/EEA Consumers
You may use this form to exercise your statutory right of withdrawal. Using this form is optional.
To: BLAIVOR — [BLAISE ECOM BŁAŻEJ CISZELSKI]
Business address: [Kazimierza Wielkiego 7/5 65-047 Zielona Góra, Poland]
Email: contact.blaivor@gmail.com
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
Product(s): ______________________
Order number: ______________________
Ordered on: ______________________
Received on: ______________________
Consumer name: ______________________
Consumer address: ______________________
Date: ______________________
Signature (only if submitted on paper): ______________________
Please send the completed form or an equivalent clear statement of withdrawal to contact.blaivor@gmail.com.
14. Contact Information
If you have questions about returns, refunds, cancellations, or product-related issues, please contact:
BLAIVOR Customer Support
Legal business name: [BLAISE ECOM BŁAŻEJ CISZELSKI]
Registered business address: [Kazimierza Wielkiego 7/5 65-047 Zielona Góra, Poland]
Email: contact.blaivor@gmail.com
Typical response time: 1–2 business days.
We aim to resolve all customer concerns fairly, transparently, and in accordance with applicable consumer protection laws.
15. Policy Updates
BLAIVOR may update this policy to reflect changes in our products, business operations, or applicable legal requirements.
The latest version will be published on our website.
Updates will not retroactively reduce mandatory statutory or contractual rights relating to purchases already made.