FAQs
01 - CUSTOMER SUPPORT
Orders & shipping
Where do you ship?
We currently ship to customers across the United States. We're working on expanding our delivery options to more countries in the future.
How long does delivery take?
Estimated delivery typically takes 6–12 business days after your order has been shipped. Delivery times may vary depending on your location and carrier conditions.
How can I track my order?
Once your order has shipped, you'll receive a shipping confirmation email with your tracking details. You can use your tracking number to follow your package's progress.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We'll do our best to help, but changes or cancellations may not be possible once your order has been processed for shipping.
02 - PRODUCT USAGE
FreshSeal - Product & Usage
How does FreshSeal work?
FreshSeal uses a heated sealing element to help reseal compatible plastic food bags. Simply position the bag opening between the sealing surfaces, gently press, and slowly slide the device along the edge to create a seal.
What types of bags can I seal?
FreshSeal is designed for compatible heat-sealable plastic food bags, including many snack and food packaging bags. Results may vary depending on the material and thickness. It is not suitable for paper bags or all types of plastic packaging.
Is FreshSeal rechargeable?
Yes! FreshSeal features a rechargeable battery and a USB-C charging port, so you can recharge it without replacing disposable batteries.
Does FreshSeal also cut bags?
Yes! FreshSeal also features a built-in bag cutter, allowing you to open compatible packaging and reseal it using one compact device.
03 - CUSTOMER CARE
Returns & Support
What is your return policy?
We want you to be happy with your purchase. If you would like to request a return, please contact our support team within 14 days of receiving your order. Returns are subject to our Returns & Refunds Policy, where you can find full eligibility requirements and instructions.
What if my order arrives damaged or defective?
If your order arrives damaged, defective, or incorrect, please contact our support team with your order number and clear photos of the issue. We'll review your request and help arrange an appropriate solution.
How long does it take to receive a refund?
Once your return has been received and approved, we'll process your refund to your original payment method. The time it takes for the funds to appear may vary depending on your bank or payment provider.
How can I contact customer support?
You can reach our customer support team through the Contact Us page on our website. Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.
Still have questions?
Can't find the answer you're looking for? Our support team is here to help.